Frequently Asked Questions
Does Nailtiques test products on animals?
How are products diverted?
Diverted merchandise goes through several channels and is occasionally stored for extended periods in warehouses. Many times products are outdated before being sold on store shelves.
Solution(s): To ensure the purchase of an authentic Nailtiques nail product, look for the Nailtiques Window Decal as the sign of an authorized dealer. In addition, Nailtiques website provides a complete list searchable by zip code. Another option is to contact customer service and a representative can immediately provide a list of authorized dealers or send via email, mail or fax.
I am not able to complete the entire bottle because the bristles are too short. Have you considered making them longer?
Please understand that it is virtually impossible to use all consumable products from a bottle. The brush is designed not to touch the bottom of the bottle but we will assure you that no liquid amount is lost because of the brush length. If the bristles were designed longer, they would eventually curve at the ends, not allowing the formula to be applied smoothly. For this reason, each bottle is filled above its stated capacity to compensate for the remainder of liquid left.
What causes the nail protein to thicken?
Exposure to air and/or build up dried lacquer on the neck of the bottle.
Solution(s): Use a nail polish thinner or Nailtiques Formula Fix®. Nailtiques Formula Fix® is a protein based thinner designed to restore thickened nail protein back to its original consistency without affecting the formula. To ensure an airtight seal, clean the grooves (neck of the bottle) with cotton and alcohol or nail polish remover.
Can nail polish remover be used to thin out the protein?
No. This will change the formulation. For optimal results use Nailtiques Formula Fix®.
Why am I having problems with the protein peeling, not adhering to my nails?
There are several reasons for this problem.
1) The protein may be thick in the bottle. Repeated use may create residue on the neck of the bottle preventing it from closing properly.
2) The protein may have been applied too thick.
3) There may be residue (cream, oil etc.) or a foreign substance on the brush or the nail surface.
4) The bottle may have been shaken which causes air bubbles.
Solution(s): Prior to application, wash and dry hands thoroughly. Wash hands with soap and water to properly clean the nail surface before applying a thin coat of the protein.
Please note that paraffin treatments may leave an oily residue on the nails. This often takes some time to go away even when the nails are cleaned well.
Avoid shaking the bottle. Turn the bottle upside down and roll it gently between the palms of your hands.
Use Nailtiques Formula Fix® (a protein based thinner) as soon as your nail protein begins to thicken. To help prevent thickening, keep the neck of the bottle free from buildup. This can be easily done by wiping the neck of the bottle using cotton and nail polish remover.
Store the bottle at room temperature, away from direct sunlight.
Will the protein last longer if kept in the refrigerator?
No. It is best when stored at room temperature.
What is the best formula to use as both a base and topcoat during a manicure?
Nailtiques Formula 1
Is it a problem to remain on Formula 2 for an extended length of time?
No. However, Formula 2 may cause nails to become too hard or brittle. Healthy nails are firm yet flexible. If Formula 2 is desired for the long term, limit weekly application. Nailtiques Nail Moisturizer and Oil Therapy are recommended in conjunction with Formula 2.
What product would you suggest someone use on nails that have splits down the middle?
If nails are soft, use Formula 2 with Nailtiques Oil Therapy. Formula 3 is recommended for naturally hard nails.
Does Nailtiques have any product(s) for ridges?
Yes. Nailtiques Nail Protein, Nail Moisturizer, Oil Therapy and Nailtiques Pink & Green Sponge File are recommended. Apply the Nail Moisturizer or Oil Therapy to bare nails and gently file the ridges using the pink side of the file.
Does Nailtiques have any product(s) for dry cuticles?
Yes. Nailtiques has several products to offer. Nailtiques Hand Conditioner, Cuticle & Skin Gel and Oil Therapy are perfect when used alone or in combination with one another.
Not tested on animals.
nothing else even comes close®
(800) 622-7222 or (772) 228-9738
(800) 689-NAIL or (772) 594-8437
10315 102nd Terrace
Sebastian, Florida 32958-782